Support
Answers to common questions about the VTO Virtual Try-On iOS app. Not finding what you need? Email a.selimfedakar@gmail.com and we will get back to you as soon as possible.
Frequently asked questions
How does the virtual try-on work?
You pick a full-body photo of yourself and a photo of a garment inside the app. Both images are sent over an encrypted connection to our AI processing service, which renders the garment onto your photo and returns the result in seconds. Generated images are saved to your account so you can revisit them. See the Privacy Policy for full details on how photos are handled.
How do I delete my account and data?
Account deletion is available directly in the app: open Profile → Danger Zone → Delete My Account. This permanently removes your profile, try-on history, and stored images. Deletion is immediate and irreversible. You can also request deletion by emailing a.selimfedakar@gmail.com.
How do subscriptions and billing work?
Subscriptions are purchased and managed entirely through your Apple ID. To view, change, or cancel a subscription, open the iPhone Settings → your name → Subscriptions (or the App Store app → your profile → Subscriptions). Refunds are handled by Apple at reportaproblem.apple.com.
Is there a free tier? What are the limits?
Yes. Free accounts get 5 free try-on generations per day. The counter resets daily. Subscribing removes this limit.
What is the content policy, and how do I report content?
VTO is for trying on clothing. Uploading unlawful, sexually explicit, or abusive imagery — or photos of people without their consent — is prohibited and may lead to account termination. If you encounter content that violates this policy, use the report option in the app on the relevant image, or email a.selimfedakar@gmail.com with a screenshot. Reports are reviewed promptly.
My try-on failed or looks wrong. What can I do?
Results are best with a well-lit, front-facing, full-body photo against a simple background, and a clear photo of a single garment. If a generation fails or looks off, try again with a cleaner photo — and if the problem persists, contact us and we will look into it.
Contact
For anything else — bugs, feedback, data requests — email a.selimfedakar@gmail.com. Please include your account email and, if relevant, a screenshot.
You may also want to read our Privacy Policy and Terms of Use.